Governing bodies have unique requirements for phone systems. Among the thousands of communications products available, it can be confusing to identify the best solution for your organization. Your advantage when working with InterGlobe is our White Glove Service. You’ll have a team of telecommunications professionals dedicated to your account. Our team will meet with you, learn about your requirements, and do an in-depth analysis of your system and needs. We’ll propose solutions and install a system that fits your budget and brings you to the forefront of communications technology.
To operate effectively, government organizations need dependable communications. Because reliability is critical, we make sure that you stay connected—our systems have an uptime of 99.99%. We’ll provide you with a Service Level Agreement (SLA) that describes how we’ll respond in the unlikely event of an issue, and we’ll keep you informed every step of the way.
When things go wrong, citizens often turn to their local government for information and aid. If your organization’s communications must absolutely remain up and running during severe outages caused by weather or other disasters, we stand ready to help. We will configure redundant systems for you by using multiple carriers for your communications—if one carrier goes down, the others will keep working.
Telecommunications Service Priority (TSP)
As an authorized service vendor for the Department of Homeland Security’s TSP program, we can equip the circuits we install with a TSP code assignment. This will enable you to receive priority repair treatment for your vital voice and data circuits, if a severe outage or disaster occurs. (For more information, see: https://www.dhs.gov/cisa/telecommunications-service-priority-tsp.)
We guard the privacy of your data and voice traffic with multiple layers of security, including the use of a firewall in our IPMAX® and Fail2ban intrusion prevention software. On the network level, our telecommunications engineers can design private networks that connect one government location directly to another and transmit data securely, but are invisible to the outside world.
Customer Proprietary Network Information (CPNI)
To keep personal information secure, we meet the requirements of this Federal Communications Commission (FCC) program and renew our certificate annually. (See: https://www.fcc.gov/general/customer-privacy.)
At InterGlobe, we provide a full range of solutions for unified communications. A small-town city hall retaining its existing phone hardware might find that our basic VMAX® Business Phone Service fits its needs perfectly. A large township with numerous municipal offices might want our IPMAX®, a complete IP-PBX system for the best performance. Those wishing to avoid upfront purchase costs, maintenance expenses and ongoing updates might choose one of our cloud-based systems: Hosted VMAX™ or Hybrid Hosted VMAX™.
Our business phone systems have a wealth of advanced features. You can use these features to enhance communications among staff, take advantage of the benefits of Interactive Voice Response (IVR) systems, get detailed call reporting, and much more.
Because governing bodies change over time, our systems are scalable. You can start small, and easily add more users as your needs grow. With an InterGlobe system, you’ll never be locked into a communications choice that can’t keep up as your requirements change.
For optimum performance, your organization might benefit from customized changes to the software that controls your system. Because we’ve designed proprietary software for our products, we have full control over all features. If a custom change will enhance your system’s performance, we’ll make that change for free when we install the system. If you enroll in our maintenance contract (free during the first year, monthly fee thereafter), while you’re enrolled we won’t charge a “change cost fee” to customize our software or an annual licensing fee to maintain that change (as some of our competitors do).
It’s easy for your organization to be inundated by bills and invoices for multiple services from different carriers. To help streamline your administrative duties, we offer unified billing. We’ll give you one bill that covers everything—a single invoice, with all services listed for each location and each carrier, and every item clearly explained.